Peeka's SHIP4U service is designed to make it easy to ship items you purchase yourself in China (ie, you paid direct to seller)
How it works
1) Obtain your unique China address in your Peeka user profile. It's our Shenzhen warehouse address, with your user name and user ID included.
2) Make your purchases and payment directly on Taobao, or any online site in China and have it delivered to your China address given in step 1.
3) If you have the package tracking number from the seller, please enter it into your Peeka SHIP4U account. # This will allow us to identify the owner of the parcel effectively.
4) You will receive email notifications when your packages arrive at our China warehouse.
5) Once all your packages arrive, submit a ship order and make payment for the shipping charges. (You have option to select the parcels to ship if you intend to ship in different orders/to destination addresses.)
6) Peeka SHIP4U will pack and ship out your packages.
7) Sit back and wait for your packages to arrive at your doorstep! It normally takes about 2 - 3 weeks for the items to be delivered to your doorstep.
Do not know how to shop on taobao ? Check out the tutorials in the Taobao.
# Why do you need to enter your package info into your Peeka SHIP4U account?
Ans: At our Receiving Centre, we depend on your sellers / senders to correctly address your package so that we can positively associate your packages with your SHIP4U account. This way, you get immediate notifications when your package arrives at our Receiving Centre.
However, this does not always happen. Couriers in China uses multi-layer waybills. What we receive (see e.g. below) is the last carbon copy and is often not legible. Thus we will have to depend on the tracking number provided by yourself to reconcile with the packages received at our Receiving Centre. Not having your package tracking information upfront may result in delays in notifications.
Pricing
- The delivery charges are based on sum of weight of individual packages (total rounded up to nearest 0.5kg). The weight here refers to total actual weight or total volumetric weight, whichever is higher.
- There is no limit on how many packages you can consolidate under one order / shipment.
- Base charge of S$10 apply per order.
- There is NO concierge fee.
- Storage fee applies. Free storage for first 20 calendar days for each package. After that it's chargeable base on weight tier per package tracking ID per day.
- Excessive length surcharge applies. Please refer to the rates page
Check out the rates page for our SHIP4U sea shipping rates.
Important Notes
- Packages deemed to contain controlled or prohibited items will be rejected.
- Packages improperly packed for shipment OR are visibly damaged will be rejected.
- Proof of PRC courier delivery to Peeka's Receiving Centre is NOT proof of receipt at Peeka receiving centre.
- Peeka will NOT be making payment to the domestic courier for product and shipping charges (i.e. Cash on delivery COD, 到付 or 到付运费). You must make full payment for your purchases and the associated domestic shipping charges of your packages. This is to prevent fraud cases where senders send unpaid packages not associated to any Peeka buyer to Peeka's Receiving Centre. Peeka will not be liable for any cost or delay incurred by buyers who sent packages to Peeka's Receiving Centre without domestic shipping paid.
SHIP4U Terms and Conditions
Refusal of packages at Peeka Receiving Centre
Peeka reserves the right to reject or discard any package if it is deemed by Peeka to be of a controlled or prohibited in nature or may have custom clearance issue, without providing any justification or compensation.
Peeka will NOT receive any package at the Receiving Centre, under Peeka SHIP4U service, that require payment for the product or delivery charges upon delivery, i.e. COD (Cash on Delivery). All payments for the purchases, including China domestic shipping (快递，物流) are to be fully paid by buyers. This is to prevent frauds arising from fraudsters claiming payment at the Receiving Centre for fake packages.
Packages with visible damage on the exterior of the packaging or are not proper packaged for shipment will be rejected at the Receiving Centre. If rejected, buyers can then proceed check directly with seller for follow up actions.
Buyers will bear all cost associated with discarding or returning the item.
If you are unsure of the item suitablity for shipment, please check with Peeka before sending it to your China address.
All Controlled and Prohibited products includes but is not limited to the following:
- All types of food products
- Plants
- Animals and pets
- Medications, Controlled drugs and psychotropic substances
- Firecrackers and Explosives, imitation firearms, weapons
- Chewing tobacco and imitation tobacco products
- Obscene articles, publications, video tapes/discs and software
- Multimedia contents including video tapes, video compact discs, laser discs, records or cassettes
- Telecommunication and Radio Communication Equipment including toy walkie-talkies
- Counterfeit of international Branded Products
- Cosmetics
Please refer to Customs for latest list.
Inspection
Peeka Basic Inspection will NOT apply to packages received under Peeka SHIP4U. Apart from screening for prohibited and controlled items, Peeka will not be inspecting the packages' content for quality, quantity and completeness.
Payment
Payment for your Peeka SHIP4U orders can be made via I-Banking or ATM transfers.
SHIP4U order submitted with payment can not be cancelled or modified.
Other terms
- A SHIP4U orders cannot be combined with other SHIP4U or BUY4U orders.
- Under Peeka SHIP4U service, Peeka will not be able to interact with merchants in any way. Buyers will need to communicate with the merchants directly on any issue relating to the package and its delivery to Peeka Receiving Centre.
- Peeka reserves the right to reject or discard any package deem to contain controlled or prohibited items that may potentially cause custom clearance issue, without providing any justification or compensation.
- Peeka reserves the right to reject any package arriving at our Receiving Centre that are improperly packed for shipment or is visibly damaged externally.
- Proof of delivery by PRC couriers to Peeka Receiving Centre is not necessary and sufficient proof of receipt at Peeka Receiving Centre.
- Peeka's compensation for loss or damaged packages only apply after Peeka has notified users of the receipt of package at Peeka Receiving Centre. Peeka is not liable for any compensation for any package for which Peeka has not yet notify users of receipt at the Receiving Centre. Compensation of any loss or damage per package is limited to the lower of S$30 or declared value of package. If the damage or loss occurs in transit, the total compensation for all packages under one SHIP4U shipment will be capped at the lower of S$100 or the value of the loss and/or damaged items.
- Peeka will not be liable for any compensation for any delay arising from receiving, consolidation, shipment and delivery of your package for any reason that is within or beyond Peeka's control.
- Buyers are to ensure that packages are addressed correctly to their China address. Any incorrect address indicated on the package may result in lost package. Peeka will not be liable in any way for packages that are addressed incorrectly.
- The above SHIP4U terms are to be read together with Peeka general terms and policies. By sending a package to your Peeka China address, you agree to these terms.